The Quality Management System module for Dolibarr ERP provides centralized control over all quality-related processes within a single integrated platform. Organizations can standardize quality procedures, monitor compliance with internal policies and international standards, and maintain complete traceability of quality activities. By digitizing quality management, the module reduces administrative workload while improving operational efficiency and process consistency.
The module offers comprehensive management of certificates, inspection reports, test reports, calibration records, approvals, and other quality-related documentation. Each document can include validity periods, responsible employees, renewal reminders, revision history, and attached files. This ensures that critical certifications remain valid and readily available for customers, auditors, and regulatory authorities whenever required.
Customer complaints, supplier complaints, non-conformities, and corrective and preventive actions (CAPA) can be managed through structured workflows. Every case is recorded with detailed information, attachments, responsible users, deadlines, root cause analysis, and resolution history. Complete traceability helps organizations improve provide real-time visibility into quality performance across the entire organization. Managers can monitor complaint trends, response times, corrective action effectiveness, supplier performance quality, reduce recurring issues, and simplify internal or external audits.
Built-in KPI dashboards and analytical reports provide real-time visibility into quality performance across the entire organization. Managers can monitor complaint trends, response times, corrective action effectiveness, supplier performance, customer satisfaction, defect rates, and other critical quality indicators. Interactive charts and reports support informed decision-making and continuous improvement initiatives.
The module also includes customer and supplier evaluation and ranking based on configurable quality criteria and performance metrics. Rankings may consider complaint history, delivery quality, on-time performance, inspection results, compliance levels, and overall business reliability. Full integration with other Dolibarr ERP modules ensures that quality information is shared across purchasing, sales, inventory, manufacturing, and project management processes.